(usda loan mortgage companies, qualifications for a conventional mortgage loan, mortgage home loan process, va mortgage loan credit score requirements, what is the mortgage rate for a va loan, how to apply for a va mortgage loan, mortgage loan omaha, movement mortgage va loan, sierra pacific mortgage my home loan, when to refinance mortgage loan, how much is a jumbo mortgage loan, mortgage loan options for first time home buyers, mortgage loan income to debt ratio, what does it take to be a mortgage loan officer, refinance mortgage and equity loan, qualify for a fha mortgage loan, second mortgage or home equity loan, advantages of a va mortgage loan, va mortgage loan closing costs, apply for mortgage loan online with bad credit, mortgage loan disclosures within 3 days, how to get home mortgage loan, federal home loan mortgage company, prequalify for mortgage loan online, refinance mortgage vs home equity loan, citigroup mortgage loan trust inc phone number, mortgage loan pre approval online, mortgage loan expenses, apply online for mortgage loan, second mortgage loan companies, harp loan second mortgage, fha loan without mortgage insurance, home loan mortgage broker, can i refinance my mortgage and home equity loan together, what is the maximum loan amount for a reverse mortgage, 200k loan mortgage, can i get a home improvement loan with my mortgage, 21st mortgage loan requirements, no mortgage home equity loan, pre approved mortgage but denied loan, bank or mortgage company for home loan, mortgage loan grants, va loan mortgage companies, 100 loan to value mortgage refinance, mortgage loan rate vs apr, veterans mortgage loan, estimate mortgage loan approval amount, who can get a va mortgage loan, is a home equity loan the same as a mortgage, va mortgage loan eligibility, difference between mortgage and home loan, reverse mortgage loan rates, reverse mortgage home loan, reverse mortgage loan scheme sbi, best cheapest car insurance company, who is the best car insurance company for young drivers, best term insurance company, best online car insurance company, best insurance company for drivers with points, best cheap car insurance company, best company for auto insurance, best cheapest auto insurance company, best car insurance company for new drivers, best company for car insurance, cheapest best auto insurance company, which is the best insurance company for auto, what is the best home and auto insurance company, what is the best and cheapest auto insurance company, best and cheapest car insurance company, best company for home and auto insurance, navigators insurance company am best rating, best car insurance company 2015, what is the best insurance company for auto, best car insurance company california, what is the cheapest and best car insurance company, best car insurance company in california, best online insurance company, who is the best rated auto insurance company, best insurance company for auto and home, automotive accident lawyers, accident automotive, automotive insurance company, cheap automotive insurance, automotive insurance, automotive insurance quotes, automotive insurance new york, automotive insurance companies, automotive certification online)

Sunwing: Ottawa-area man’s wheelchair lost for four days after flight home

An Ottawa-area man wants answers from Sunwing Airlines after his wheelchair went missing for four days after flying home.

Cory Beausoleil says his wheelchair never showed up at Ottawa International Airport after his family’s direct flight home from Cancun on Saturday.

After waiting more than an hour for her arrival, Beausoleil’s mother asked an airport employee that they were still looking for the wheelchair and was told the wheelchair was nowhere in the airport.

“We waited with everyone else to get our bags and they basically told me my wheelchair didn’t make it on the plane,” Beausoleil said.

Four days later, on Tuesday, an Ottawa Airport employee called to say the wheelchair had arrived and was being shipped to his home.

“I was without a chair for four days, unable to shop for groceries or go outside with my dog, regularly engage in normal activities,” he said.

Beausoleil lives with cerebral palsy and is confined to a wheelchair. He has traveled a lot in his wheelchair and has never had any problems until now.

He says he has not received any details or communications from Sunwing in recent days. The family filed multiple lost baggage reports and left multiple voicemails.

“At least give us an update on what’s going on, who’s helping,” he said. “It was all radio silence; for me, communication was zero.”

Beausoleil has had to use a walker since coming home, but his mobility is limited and it is difficult to get around. The family took to social media and posted about the lost wheelchair. The post has been shared more than 900 times.

Beausoleil says Ottawa Airport was extremely helpful in lending him an airport wheelchair so he could return home, and it was the airport that called him to say his wheelchair was found – not Sunwing .

He said a chair like his costs more than $2,000.

“I wasn’t able to do the activities that I would normally do,” he says. “I have to keep my life on track, so I probably would have just bought a new chair.”

Relieved that the wheelchair is back, Beausoleil says he wants to share his experience in hopes of holding the airline accountable and making sure it doesn’t happen to anyone again.

“It was about pressure. Some people are stuck with a wheelchair as their only mode of transportation. For me I can use my walker or crutches but for some people it is their only mode of transportation and even 24 hours would be a lot, so four days is not acceptable. I’m glad it’s resolved, but it took too long.”

In a statement to CTV News, Sunwing said: “We can confirm that the family filed a missing wheelchair baggage claim on Sunday, January 29 following their northbound journey from Cancun to Ottawa. We are pleased to confirm the customer’s wheelchair has since been located by our airline staff and will be delivered to family today. We apologize to the family for the inconvenience and look forward to reuniting them with their wheelchair and hope they choose to travel with us again in the future.”

Leave a Reply

Your email address will not be published. Required fields are marked *

| |
Back to top button